How is PreferTrip different from other OTAs?

PreferTrip is an is online travel portal with focus to provide best of hospitality services to its corporate business partners / online clients and support “places of stay” with best of social marketing efforts / online promotions and provide continuous feedback to provide the best in class services to its Guests.

What do your hotel categories mean?

Budget – A modest hotel which meets your all basic expectations.

Popular– Comfortable, reliable hotel based on hotel reviews, local favorite and PreferTrip quality check.

Royal – Stylish, trendy over the top hotel with all lavish amenities.

Top Rated – A Stylish hotel rated in high percentile based on user feedback / reviews.

Why do you display a limited number of hotels?

Hotels which meet our standards and offer best price – are available on the site. We are aggressively working to add more cities quickly.

I am hotel partner. How can I add my property to your site?

Refer to PreferTrip Partner link or reach out to [email protected] to get more information.

Why can't I book just 1 night?

A select number of hotels require a minimum stay greater than 1 night. If you can’t easily find a room that allows a booking for 1 night, please PreferTrip Support so we can assist you.


What is hotel's cancellation policy?

We understand plans change and for customer convenience – cancellation policy is stated for each hotel. If not stated – contact [email protected]. No-shows will not be refunded.

How can I make changes to my hotel reservation?

To request a change on a hotel reservation, please contact [email protected] . Bookings can be modified by clicking this link: Modify Your Reservation

Can I cancel my booking online?

Each booking email also includes a cancellation link which can be clicked to cancel your bookings. Kindly reach out to [email protected] for any immediate assistance. For immediate response – call support at 91-98103 80090.

Do I have to cancel "Pay At Hotel" bookings?

Each booking email also includes a cancellation link which can be clicked to cancel your bookings. Hotels can charge a minimum payment for bookings with “Pay At Hotel” option. Cancellation policy vary from hotel to hotel and if cancelled 24hrs before check-in – full refund will be made. For any queries – email support at [email protected]

I bought PreferTrip experience online. How can I cancel it?

Send email to [email protected] with subject as “Cancel My Service Purchase” and add service order details in email. For any immediate assistance – raech support at 91-98103 80090. Rest assured – all services cost will be fully refunded if cancelled before 3 hrs of actual service start time. Users also have option to postpone or reschedule at no additional cost.


I cancelled by Online bookings. How long will it take to get refund?

All refunds will be made after any deducations (if applicable) within 2-3 business days.


What forms of payment do you accept?

We use payment gateway from “RazorPay” & PayTm to process all credit/debit cards payments. Both are reputed companies and PreferTrip doesn;t store any of the credit card information. All major credit cards are accepted.

Is there any other mode of payment?

User can also avail “Pay At Hotel” available for selected hotels, to pay directly at the hotel. Unless stated – full amount has to be paid during check-in. Some hotels require very minimum amount to offer “Pay At Hotel” option and info should be stated on the website.

What forms of payment do you accept for international travelers ?

International travelers / NRIs can use Paypal to make their reservations.

Is my card charged at the time of booking?

If the room shows as “available” your card will be charged the total price listed under “Room Price Details”.

Can I hold a room without paying for it?

“Pay At Hotel” option can be used at selected hotels, to hold a room without payment.

Is my credit card information secure?

We take our security very seiously. All payments are processed from HTTPS secured page certified by Comodo and PreferTrip never / or will ever save your credit card information. All payments are processed from Payment gateway secure pages.


How soon should I expect reply from support?

All queries sent to [email protected] will be answered within 2-3 business days Guaranteed. For any immediate assistance, reach phone support at 91-98103 80090 (8:00 am – 8:00 pm IST).

Coupon / Discount Codes

I am trying to use discount code but receiving any error. Any help?

Double check the code and if still receiving error – reach out to support team and we will send u a new coupon code.

What are coupon codes?

Coupon code helps to make deals even more awesome. Simply enter the code during checkout and Enjoy The Savings.

PreferTrip Experience

What is PreferTrip Experience program?

PreferTrip is launching PreferTrip Experience program which offers platform for hotels to publish ancillary servicesor offers as an additional perks to its online customers. Some of the common services which can be offered along with room reservations are food & beverages packages, Spa getaways, Gym / Yoga classes, access to exclusive local shows, pick up/drop facility from airport / railway station, special holiday packages, complementary dinner or lunch and much more…

What is ancillary service?

Ancillary services means the additional services or offers as provided by hotels to its guests apart from room services. Some of the common are food & beverages, Spa, Gym / Yoga classes, access to exclusive shows, pick up/drop facility, complementary dinner or lunch and much more…​PreferTrip offers platform for hotels to publish ancillary services and will be offered online as an additional perks to its customers. PreferTrip might (not) charge hotels to list these services in exchange of aggressive deals on hotel rooms.​

How PreferTrip market or publish hotels ancillary services?

Services will be offered in PreferTrip platform in 2 ways: PreferTrip Experience: A platform to market individual service to anyone looking to have a fine experience with or without room booking Publish it with Prefer-Pay: Prefer-Pay is online hotel solution which offers online reservation platform for small / budget hotels where Users get an option to buy these services at exclusive price while making room reservations. Partners have option to either publish and all services will be marketed as part of PreferTrip Google / Facebook advertisements.

We are interested, how can a hotel partner publish these services?

Reach out to PreferTrip staff at [email protected] and complete service details as per template and services will be online with-in 2 business days. We share SEO friendly links which can be shared by hotels independently too.

Corporate Connect Program

What is Corporate Connect Program?

Corporate Connect program offers high quality services and bigger discounts to our corporate partners. For further details, check all solutions offered at Corporate Connect Website